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April 11th, 2014

Security_Apr11_BThe Internet is an amazing thing, but being so big and accessed by so many people, it is never really 100% secure. There are always security issues being uncovered that could put your business and systems at risk. One of the latest flaws is possibly one of the biggest to be uncovered in years and could affect nearly every person and company on the Internet. Codenamed Heartbleed, this bug makes stealing data and viewing secure communication incredibly easy.

Background info about secure transmission of information on the Web

Most sites on the Internet rely on Secure Sockets Layer (SSL) technology to ensure that information is transmitted securely from a computer to server. SSL and the slightly older Transport Layer Security (TLS) are the main technology used to essentially verify that the site you are trying to access is indeed that site, and not a fake one which could contain malware or any other form of security threat. They essentially ensure that the keys needed to confirm that a site is legitimate and communication can be securely exchanged.

You can tell sites are using SSL/TLS by looking at the URL bar of your browser. If there is a padlock or HTTPS:// before the Web address, the site is likely using SSL or TLS verifications to help ensure that the site is legitimate and communication will be secure. These technologies work well and are an essential part of the modern Internet. The problem is not actually with this technology but with a software library called OpenSSL. This breach is called Heartbleed, and has apparently been open for a number of years now.

About Heartbleed

OpenSSL is an open-source version of SSL and TSL. This means that anyone can use it to gain SSL/TSL encryption for their site, and indeed a rather large percentage of sites on the Internet use this software library. The problem is, there was a small software glitch that can be exploited. This glitch is heartbleed.

Heartbleed is a bug/glitch that allows anyone on the Internet to access and read the memory of systems that are using certain versions of OpenSSL software. People who choose to exploit the bugs in the specific versions of OpenSSL can actually access or 'grab' bits of data that should be secured. This data is often related to the 'handshake' or key that is used to encrypt data which can then be observed and copied, allowing others to see what should be secure information.

The problem with Heartbleed

There are two major problems with this bug. The first being that if an attacker can uncover the SSL handshake used by your computer and the server that hosts the site when you login or transmit data they will be able to see this information. This information usually is made up of your login name, password, text messages, content and even your credit card numbers. In other words, anything that gets transmitted to the site using that version of SSL can be viewed.

Scary right? Well, the second problem is much, much bigger. The hacker won't only be able to see the data you transmit, but how the site receiving it employs the SSL code. If a hacker sees this, they can copy it and use it to create spoof sites that use the same handshake code, tricking your browser into thinking the site is legitimate. These sites could be made to look exactly same as the legitimate site, but may contain malware or even data capture software. It's kind of like a criminal getting the key to your house instead of breaking the window.

But wait, it gets worse. This bug has been present in certain versions of OpenSSL for almost two years which means the sites that have been using the version of OpenSSL may have led to exposure of your data and communication. And any attacks that were carried out can't usually be traced.

Am I affected by this?

What makes this so different from other security glitches is that OpenSSL is used by a large percentage of websites. What this means is that you are likely affected. In fact, a report published by Netcraft cited that 66% of active sites on the Internet used OpenSSL. This software is also used to secure chat systems, Virtual Private Networks, and even some email servers.

We have to make it clear here however: Just because OpenSSL is used by a vast percentage of the Internet, it doesn't mean every site is affected by the glitch.

The latest versions of OpenSSL have already patched this issue and any website using these versions will still be secure. The version with Heartbleed came out in 2011. The issue is while sites may not be using the 2011 version now, they likely did in the past meaning your data could have been at risk. On the other hand, there are still a wide number of sites using this version of OpenSSL.

What should I do?

This is a big issue, regardless of whether a website uses this version of OpenSSL or not. The absolute first thing you should do is go and change your passwords for everything. When we say everything, we mean everything. Make the passwords as different as possible from the old ones and ensure that they are strong.

It can be hard to tell whether your data or communications were or are actually exposed or not, but it is safe to assume that at some time or another it was. Changing your passwords should be the first step to ensuring that you are secure and that the SSL/TSL transmissions are secure. Another thing you should be aware of is what sites are actually using this version of OpenSSL. According to articles on the Web some of the most popular sites have used the version with the bug, or are as of the writing of this article, using it. Here are some of the most popular:

  • Facebook
  • Google
  • Gmail
  • Yahoo
  • Yahoo Mail
  • Instagram
  • Pinterest
  • Amazon Web Services
  • GoDaddy
  • Intuit
It would be a good idea to visit the blogs of each service to see whether they have updated to a new version of OpenSSL. As of the writing of this article, most had actually done so but some were still looking into upgrading. For a full list of sites, check out this Mashable article.

If you have a website that uses SSL/TSL and OpenSSL you should update it to the latest version ASAP. This isn't a large update but it needs to be done properly, so it is best to contact an IT partner like us who can help ensure the upgrade goes smoothly and that all communication is infact secure.

Contact us today to see how we can help ensure that your company is secure.

Published with permission from TechAdvisory.org. Source.

Topic Security
April 10th, 2014

BusinessValue_Apr07_BWhen it comes to Web design many business owners and managers work with a Web designer or developer. These Web experts often use terms that you may not be familiar with and which in essence sound like another language. This can make it difficult to communicate and to ultimately get your point across to achieve the website you want. To make dialogue easier, it might be helpful to learn some of the common Web design terms.

Here are 20 of the most used Web design terms that could help you communicate effectively with designers and developers about what you want from your website:

  • Alignment - The position of the various elements on your page. Alignment can be focused on the borders of the page, or positioning of elements based on other elements - e.g., aligning all images to the left side of the page, and making sure the text is aligned to the right of each image.
  • Banner - A form of advertising that is usually at the top of a page and goes from one side to the other. On many sites, the banner also contains links that can be clicked through to reach other pages.
  • Below the fold - The point on the page where viewers will begin to scroll after the page has loaded. Generally you put the most important information above the fold (what the visitor sees first) and supplement information below it.
  • Color wheel - A circle of colors that allows designers to easily pick out primary, secondary, and tertiary colors, as well as complimentary and contrasting colors - e.g., on most wheels red is opposite green because they complement one another.
  • CSS - Cascading Style Sheets allows designers to dictate the look and feel of a page. These are usually codes that dictate the font, color, and layout of a Web page.
  • DPI - Dots Per Inch is the resolution of an image or monitor. The higher the DPI, the higher the resolution or quality of the image.
  • Entry and Exit pages - This indicates where a viewer enters your page from an external source, and where a viewer will usually exit your site from. The vast majority of entry pages are the homepage, so these should be designed to capture and maintain interest. Exit pages can be the homepage, or perhaps a signup form.
  • GIF - Pronounced Jif, is an image format that is best suited for small images with few colors. These can also be animated.
  • Header - This is the absolute top of any page.
  • HTML - Hyper Text Markup Language, is the main language used to write webpages. For example, the bullet points in this article would be written as < ol><li>HTML - Hyper Text ...</li></ol>. Browsers read this code and translate the directions given.
  • JPEG - An image format best suited to pictures and images with a large number of colors. The vast majority of images on the Internet and websites are uploaded in the JPEG format.
  • Lorem Ipsum - Placeholder text is used by developers when creating mockups of pages or layout so they can see how the text will look when the page is finished. This can be any form of text and is usually nonsensical, like 'Lorem Ipsum Dolor'.
  • Orphan - A word or short sentence that appears by itself, below the text on a page. Generally these should be avoided, and can be easily 'adopted' by adjusting spacing between letters and words, or editing content.
  • Parent/Child elements - With HTML and other Web languages there is a relationship between elements (parts of code). Parents dictate elements that will be inherited by other codes (children) that are within the main parent group. For example, if you assign a headline a certain style this style becomes the parent. Any other elements like a bolded word within the headline will be a child. The child will take the same style as the headline and have the added bold format as well.
  • Pixel - The smallest element of any image and your monitor. It is essentially one dot of color. The resolution of images and monitors (how clear the image is) is often displayed in pixels. The higher the number of pixels, the higher the resolution and quality.
  • PNG - An image format that is most commonly used for images that have large amounts of uniform color or transparent backgrounds.
  • Script - A small bit of code that enables browsers to do more than just displaying text. If you've ever watched a video while on a website or downloaded something directly from a page, you have interacted with a script.
  • Watermark - A mark of ownership which is usually applied to the background of images or content. This is used to highlight ownership and deter theft of visual content. If you plan to post images on your site that you create, you might want to consider adding a watermark as protection.
  • White space - Space that surrounds text, images or other parts of the page. It is generally believed that the more white space there is, the easier it is to read content and draw attention to important aspects of a page.
  • Wireframe - A visual representation of a website's layout with directions for visuals, location of content, and style for each page. This is usually constructed before the site is built and is more or less a road map for developers.
Of course, these are just a few of the terms designers and developers use on a regular basis. If you want to understand how to get the best out of your website and technology then we're here to help.
Published with permission from TechAdvisory.org. Source.

April 10th, 2014

AndroidPhone_Apr07_BThe latest version of Office Mobile came to the Android market last year. However, users were required to have an Office 365 account in order to use Office on their Android device. Today, Microsoft has changed the conditions and Android users can enjoy using Office on their devices for free without the need to have any paid subscription.

Free you say? Is it time to ditch Office 365?

Not so fast! If you are a business owner, it's not advisable to ditch your Office 365 subscription. This is because the Office app is free for home use, but if you have an Office 365 business account, you need to have a paid Office 365 Business subscription to edit and save documents.

The benefits of using Office on your Android

The Microsoft Office Mobile suite is a collection of mobile versions of the popular Microsoft Office. Since it’s now available for free, you may want to take advantage of what the programs have to offer.

One of the benefits of having Office on your device is that you can access or create files while on the go. Even if you’re not in front of your computer, you can still be productive as you work on important files anytime, anywhere. It is integrated with OneDrive so your files are synced, allowing you to continue working on your computer after working on your mobile device.

Office on your Android supports popular Word, Excel, and PowerPoint formats so you won't have problems opening and editing files. Office Mobile is also optimized for tablets and phones, making it convenient to use even on a small screen.

Office Mobile core applications

Office Mobile is a stripped down version of the Office Suite. Limited applications and features are available to make it work smoothly on mobile devices. Word Mobile, Excel Mobile and PowerPoint Mobile are the three programs that come with it.

Word Mobile

Word Mobile can be generally used like its desktop counterpart. While the desktop version supports more file formats, the mobile version is still be able to open a Word file that has an unsupported format without editing options. To enable editing, you must first save the file as a .DocX file which is supported by the mobile version.

Images, tables and lists can be added to a Word Mobile document. Other features that you can use include: find and replace, word count, and spell checker, though some fonts are not supported. For example, page breaks, footers, headers, endnotes, and footnotes cannot be used, though these will be kept if the original file contains them.

PowerPoint Mobile

PowerPoint Mobile was the last application to join the Office Mobile suite. On the Android version you can open, as well as edit presentations using PowerPoint, whether from the desktop or Web version. When it comes to authoring, it is only possible to edit text and add notes.

Excel Mobile

This application is compatible with its desktop counterpart. The Android version lets you open, save, edit, and create spreadsheets in '.xlsx' format. Files saved in '.xls' can also be viewed but not edited or saved. Using Excel Mobile, you can create graphs and charts, format cells and use formulas for simple calculations. Split panes and full screen mode are also supported.

Mobile Office is a fantastic addition to your Android apps, especially now that it comes for free for home users, and for business users with paid Office 365 subscriptions. You can now have the flexibility of accessing documents or working on important files anytime, using your mobile device.

If you have questions about Mobile Office connect with us and we will help you find productivity boosting solutions.

Published with permission from TechAdvisory.org. Source.

April 9th, 2014

SocialMedia_April07_BAre you searching for tools that can help you create striking visuals for your social media campaign? Let’s admit it, not everyone is a Photoshop expert, and for many of us, it can be really challenging and perhaps even intimidating to use. Furthermore, the cost of a program or designer may be out of your budget. Luckily, there are other options that could really help.

In this day and age where compelling visuals are possible online, it is extremely important to learn how to create attractive visuals to aid your social media marketing campaigns. You at least need a working knowledge of how to enhance your photos and make them more attention-grabbing. There are a number of free or highly affordable tools out there that can help you do just that.

PIXLR - This advanced photo editor works like Photoshop, only it is easier to use and therefore ideal for beginners. You can create images from scratch or perform advanced image editing. Using fairly simple tools can maximize the potential of images. For quick editing, there’s PIXLR EXPRESS or PIXLR O-MATIC, which are free to use. Visit the PIXLR website to learn more and start use these programs.

PicMonkey’s Online Photo Editor - This photo editor can transform ordinary images into fantastic photographs in just a few clicks. Select the image that you want to modify and add special effects such as fancy text, or simply crop and re-size. The photos edited using PicMonkey can be uploaded on Facebook and other social media platforms. PicMonkey is free to use so you can just go to the website and start editing away. For added frames and special effects there’s a premium version you can upgrade to for USD $33.33 per year.

LiveLuvCreate - This website can be used without any charge and offers a variety of design layouts and graphics. Using this platform you can edit your own images and there are also a ton of images created by users on its library that can help give you inspiration. Among the tools available are borders, filters, and photo effects, as well as fonts, colours, and styles. Visit the website to set up an account and start editing your images today.

Canva - If you want to create your Facebook cover photos from scratch, or if you want to design some blog images, this is a free application that might prove useful. This tool is very convenient and can be used to create business cards, invitations, posters, and presentations. Visit the website today to start creating your own visuals.

Quozio - If you are into quotes, Quozio lets you upload famous and favorite quotes, visualize them, and then share them on your social network. Simply enter an interesting quote and then select a background image. Instead of simply posting what’s on your mind, you can make a quote more attractive and appealing by transforming it into a visual using this free app. Visit the site today to visualize your next quote.

Whether you are posting on Facebook, Twitter, or any other social network, your content cannot come alive without the use of quality graphics and images. If Photoshop does not work for you, these other tools are ideal substitutes for creating appealing graphics for a variety of social media platforms.

Make sure to share your own list of top photo tools for everyone to see! And, if you would like to learn more about leveraging social media in your business, contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.

Topic Social Media
April 8th, 2014

Office365_Apr07_BOneNote is a popular application developed by Microsoft as part of the Office suite. As a standalone version it is available for free on various platforms, including the iPad, Mac, Windows, Android, and iOS devices. It allows users to create notes and supports inserting images, photos, web clippings, audio files, and more into files. Accessing and sharing notes is more convenient with OneNote.

If you are looking for a powerful note program, OneNote has some great features.

Access and edit notes anywhere

Windows PC, Mac, iOS, Android, and Windows Phone all support OneNote. Install the appropriate version and you can access your notebooks from any of these devices. Previous versions require that you manually sync your notebooks to make them accessible on all devices. However, with the latest version this is no longer required as your notes are automatically synced on your OneDrive. This means you can view and edit them anywhere where you have an Internet connection.

You can access notes on your mobile device that you originally created on your computer. If you have access to a computer that does not have OneNote installed you can easily find the application on the Web. If you go to OneNote’s page on the Web you can log in to the account linked with your installed versions of OneNote and use as you normally would.

Organize data in notebooks

OneNote is a great tool for organizing different data and files. You can create various notebooks that contain information on specific subjects. For instance, you could create a notebook for personal use, a notebook containing client information, etc. Each of these notebooks can then contain various sections with color coded tabs, making it easy to organize files.

This feature is helpful, especially if you are working with a large volume of data. Searching for specific information or data is also straightforward with a convenient search function. You can simply type your keyword in the search field and wait for the result. Click on your chosen result and you will be taken to that particular note.

Third party integration

The latest version of OneNote also has a new cloud API that allows third party applications to be used. This allows users to enjoy more features, as they are not just confined to the features that are native to OneNote. One of the apps that you can use is OneNote Clipper. Install this on your browser and use it to automatically save clippings from the Web in just one click.

Work on important tables

Tables are often used for creating databases or for comparing and listing data. Creating tables in OneNote 2013 is more convenient as it now allows you sort data within a table, designate header rows, as well as change the color of the cells. You can also insert an Excel spreadsheet into your notes.

Write handwritten notes

If you are using a touch capable device you can write notes or draw using a stylus or your fingers. This is especially helpful for jotting down quick notes or reminders about what to insert on a page. Circling or underlining a word or group of words is quick and easy to do.

Organized data and files are easy to access, which is vital when you need this information at your fingertips. OneNote keeps data in order so you can easily find what you need when you need it.

Find out how OneNote and other tech innovations and updates can support your business productivity. Get in touch today!

Published with permission from TechAdvisory.org. Source.

April 4th, 2014

iPad_March02_BSince the launch of the iPad one of the most commonly requested business oriented apps has been Microsoft Office. While there are apps that can open and edit various Office apps on the iPad they often lack the finish and overall functionality/formatting of official Office apps. Some users were starting to lose hope that they would ever see iPad specific Office apps. However, Microsoft has delivered their wish with recently released Office apps that are optimized specifically for the iPad.

Wait isn't that Microsoft Office Mobile?

Earlier last year Microsoft introduced Office Mobile for Office 365 subscribers. With this app users could access, create, and edit Office documents on a mobile device. The only issue with this app is that it is optimized for smaller screens e.g., the iPhone. While it is possible to use it on your iPad, optimized apps specifically for the iPad have until now been lacking.

In late March this year, Microsoft finally released iPad specific versions of Word, PowerPoint, Excel, and OneNote. Anyone with an iPad Mini, iPad 2,4, and Air can download the apps for free from the App Store and view any related Office documents on their device.

How Office for iPad works

The best way to think of these apps is that they are simply touch versions of the popular Office programs that have been developed specifically for the iPad. Here's four things you should know about the apps:
  • They're free - Currently the Word, Excel PowerPoint, and OneNote apps are available to download for free from iTunes. It is highly likely that more apps will be coming soon.
  • The program links closely with your OneDrive account - OneDrive was SkyDrive until Mid February when Microsoft renamed their cloud storage service, thus allowing you to create documents on the desktop version of Office and then save them to your OneDrive and work on them on your iPad.
  • Document formatting is supported - The iPad versions of the apps have the same formatting features as the desktop versions. Any formatting changes you make to documents on the desktop version can also be made on the iPad.
  • Excel has a unique number pad - Many iPad users don't have a keyboard, and the numbers on the stock iPad keyboard require a number of button hits to reach. To increase usability, Excel on iPad has a special numerical keyboard.

Two caveats

We noted above that the apps are available for free. While this is correct, you will only be able to open and view documents. If you want to edit you will need an Office 365 subscription. The following Office 365 plans will allow you to open, edit, and save documents:
  • Office 365 Home
  • Office 365 Small Business Premium
  • Office 365 Midsize Business
  • Office 365 Enterprise E3 and E4
  • Office Education A3 and A4
  • Office 365 ProPlus
  • Office 365 University
  • Office 365 trial subscriptions
While the vast majority of features found on desktop apps can also be found on the iPad versions, there is one missing - for now: Printing. At this time, printing documents directly from the app is not supported. Microsoft notes that they are working on this and that this function will be introduced in a future update. For now however, your best option is to save files to OneDrive and then open these on your desktop and print from there.

Getting the apps set up on your iPad

If you have an Office 365 subscription getting the apps setup may be a little confusing. Here's how you can do it:
  1. Download the apps from the App Store. (Make sure you have enough free space on your device). You can find the apps by opening iTunes and searching for: Office for iPad. Note: You will need to download each app separately.
  2. Open the app and you should be asked to log in using your Microsoft account. If your business uses Office 365, or if you have an Office 365 account, enter your username and password as you usually do to access the Web and your email.
If you choose to log in using a free account to begin with, you can upgrade to an Office 365 account from the app. This can be achieved by opening the app, and clicking Activate which should be located at the bottom left of the main menu. You can then follow the app's steps to purchase an Office 365 subscription through iTunes. Alternatively, you can go to the Office 365 website and subscribe through here. Once you open the app, after your account has been updated, you should be able to access, edit, save, and share documents.

Should I get this app?

Office 365 is one of the most popular versions of Office for small to medium businesses, and many users are wondering if they should download the app to their iPad. The answer to that is that it depends on whether you want to use your iPad for work or not.

Generally speaking, business owners who have an iPad and Office 365 subscription will benefit from downloading this app. The main reason is because it offers another way to connect with the office and potentially increase productivity, especially when you are away from your desk, through greater flexibility.

If you don't have an Office 365 subscription but use Office in your business, the iPad versions of Word, Excel, and PowerPoint could be useful, especially if you only need to view documents. That being said, you might want to consider updating to Office 365 in order to gain full access.

Contact us today to learn more about the different plans available for your business.

Published with permission from TechAdvisory.org. Source.

Topic iPad
April 4th, 2014

Security_March31_BA malware infection is an attack that you do not want invading your business systems. Malicious software can often make its way on computers without your knowledge, causing various disturbances. What’s even worse, is that vital information saved on your computer or data that you access online could be stolen. Computers must have proper protection. In the event that malware infection is detected an immediate response is required.

Signs of a malware infection

Before proceeding with the steps on how to respond to malware infections, we first need to learn about the signs and symptoms of a malware infection. These include:
  • Several pop-ups appear even when not browsing the Web.
  • Unusual slowness of the computer and Internet connection.
  • System hangs or freezes.
  • Corrupted programs.
  • Antivirus is disabled.
  • E-mails sent to or from your account which you did not send.
  • High network activity, even when not using large programs or accessing huge data.
  • Redirected access to some sites.

How to respond to a malware infection

In case you experience any of these symptoms, the first thing to do is to ensure that your antivirus and antispyware program is updated. This is to make sure that they detect the latest known threats on their database. You should then run scans to see if an infection is detected. If it is, the programs usually have a way to remove the infection. You then need to follow the steps the program recommends.

If this doesn't work, disconnect the infected computer from the network to prevent the spread of the malware. Furthermore, avoid accessing the Web and using vital information such as bank account and credit card information. Let the technical department or your IT partner handle the concern since they are trained in determining and eradicating system malware infections.

Once the problem has been pinpointed, a tech specialist will go through the process of eliminating the infection. This includes backing up data on the computer and restoring the system to its original state. Depending on the extent of the infection, the computer may need to be wiped clean, or reformatted before restoring backed-up files.

After the whole process, the computer must be tested to ensure that the infection has been totally removed. Moreover, further investigation and studies must also be done to determine where the problem started, as well as to create a strategy as to how to prevent this from happening in the future.

How to prevent a malware attack

Prevention is better than a cure and this definitely applies to malware infections. It’s best to arm yourself with knowledge on how to avoid malware attacks and prevent your systems from being infected.
  1. Ensure that security protection is always updated and that you run system scans on a regular basis.
  2. Avoid downloading attachments or clicking links from unknown sites or senders.
  3. Enable firewall protection.
Malware can hugely affect business operations and the security of private information. One of the best ways to prevent this is to work with an IT partner, like us, who can help recommend and install protection systems. You might want to think about getting help in managing these solutions too, to ensure that your systems are secure at all times.

If you have questions or concerns with regards to malware prevention and resolution, feel free to call us. Our support team is always ready to help.

Published with permission from TechAdvisory.org. Source.

Topic Security
April 3rd, 2014

iPhone_March31_BApple’s iPhone and iPad are definitely in the league of the most popular mobile devices. They come with various features and apps, including FaceTime, which is used for is video calls and Siri, a virtual assistant that follows voice commands. These devices also come with a calendar app - Calendar - that you can use not only for checking dates but for creating events as well. With this app you can rest assured that you don’t have to forget any important dates. You can also change the start of the week of Calendar if you wish as well.

Why change the day your week starts on your calendar?

If you go into Calendar and note that your regional setting is set to United States, for example, you may notice that the day of the week starts on a Sunday. This is true even with other regional settings. While it is technically correct that Sunday is the beginning of the week, you may still want to change the day so that your week starts based on your native calendar or even when your work week begins.

Often people see Monday as the start of the week because it is usually the start of the working week. You might find it more convenient if this is also reflected in your calendar setup. Moreover, your calendar might appear more organized if your weekends are next to each other. With the default setting, Sunday and Saturday are on the left and right side, with the work week in between.

How to change the beginning of your work week

There are two ways to change the day that your week starts on Calendar. One method is changing the country in the regional setting and the other one is by changing your Calendar's date setting. However, take note that changing the regional setting will also affect other features in your device such as the time format and the number that appears on your screen when someone calls. If you don’t want to take any chances, it’s best to follow the calendar setting method.

Here’s how to change the day your week starts on your calendar setting:

  1. Tap the Settings icon on your device.
  2. Scroll to Mail, Contacts and Calendars then tap on it.
  3. Go to Calendars and select Start Week On.
  4. Tap your preferred option and Calendar will make that the start of your week.
If you would like to be a little different, you can change your regional settings by:
  1. Going to Settings.
  2. Choosing General.
  3. Selecting International.
  4. Tapping Regional Format.
  5. Selecting the country or region of your choice
As mentioned, this may affect other features on your device, including the time and the way phone numbers are displayed. If you work with colleagues or clients from other regions, this might not be an issue for you.

If you have any questions about your devices and how you can use it in your business then get in touch. Our friendly and knowledgeable support team are happy to assist you.

Published with permission from TechAdvisory.org. Source.

Topic iPhone
April 2nd, 2014

gloStream_Apr02_AIn a surprising move, the House of Representatives approved a bill that includes a delay to mandatory ICD-10 implementation until October 2015. After the announcement we are sure that many medical practices breathed a long sigh of relief.

The problem: Without a fix to the Sustainable Growth Rate (SGR) formula, Medicare physicians face a 24% reimbursement cut beginning April 1. This is obviously something that does not sit well with many of the country's medical practitioners - and rightly so. No one wants to see hard-earned profits sink because of a medical bill.

Joseph Pitts introduced a bill, H.R. 4302, that proposed to replace the reimbursement cut with a 0.5% payment update through the end of 2014 and a 0% percent payment update from January 1 through March 311, 2015.

The American Medical Association, which wants payment stability for its constituents, responded by urging House of Representatives members to vote down the proposed legislation. The code sets were caught in the crossfire.

Note: Before the ICD-10 delay takes place (and the SGR fix becomes permanent), the Senate must vote on the proposed legislation and President Obama must sign it into law. It would be a good idea to keep abreast of this issue because it will likely directly affect your practice.

If you are looking for help upgrading to ICD-10, or ensuring your practice meets established standards, contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.

April 2nd, 2014

Productivity_Mar31_BThere is a common trend with businesses, especially small to medium businesses, of hiring remote workers and also of working with clients at greater distances than ever before. As a result, an increasing number of businesses are creating remote presentations, or using software to present to an audience over the Internet. However, this style of presentation can be a challenge, especially when it comes to engaging your audience.

If you are creating an online presentation to a remote audience there are a number of factors you should keep in mind if you want to grab your audience's attention and keep them following and paying attention. Here are five of the most important tips:

1. Make it visual

For the most part, visual presentations have a higher chance of success - that is, the message being grasped by the audience. This is especially true for online and remote presentations, largely because when more people are on a computer, partaking in a presentation, they will often be multi-tasking.

If you have a ton of text there is a good chance you will lose your audience within the first couple of slides. Instead aim for a presentation that is heavy on graphics and visually appealing. Using bright or contrasting colors will draw the eye and will increase the time you have your audience's attention.

If your presentation is about a product create picture slides with a minimal amount of text; let the product speak for itself. For presentations involving graphs and charts, include these graphics and a couple of key points. The rest you can fill in with spoken narrative.

2. Focus on the audience

Online presentations and those using meeting software should be audience-friendly. This means making it easy for them to join and partake in the presentation by sharing slides, and also asking if anyone has any points to add or even expand upon with an interactive presentation element.

While presenting, there will be slides and points that are more important than others. To highlight this you can 'sign-post' the salient points. Make these visually larger if they are text, and pause to point this out with the script by telling your audience: "This is the most important point"; essentially demanding they pay attention.

Finally, try to limit technical glitches. This can be the quickest way to lose engagement if your Internet cuts out or the computer crashes. Try to present at a time when you know connection will be strong and stable and have a backup in place in case something goes wrong.

3. Adapt to different audiences

Every person in the audience will have different expectations of your presentation. Some will want just the facts, while others might be looking to be convinced by an opinion or argument expressed in the presentation. You should take the time to get to know your audience and what they expect and then develop the presentation around this idea.

If you do your homework and know a bit about your audience, you can take steps to connect with them early in the presentation, if not before, and drive engagement.

4. Create, edit, practice, edit, practice, edit, practice, present

It may sound a bit redundant to edit and practice multiple times, but it really will help when leading an online presentation. First you should create your presentation, then edit it. You are looking to keep your slides as short as possible - no more than four points and two minutes spent talking for each slide.

Really the first edit should be about content, grammar and spelling. Once this is done, practice presenting as you would on the actual presentation day. Start with a blank desktop screen, log into the software/site you will be using, load the presentation, share it, and then actually present. Time yourself and note any issues.

Next, go back and edit the presentation some more, making sure you aren't spending too much time on one slide or that each of the slides does not have too many confusing points, etc. Keep practicing and editing until you are not only comfortable, but know the content inside and out.

You could also try recording your voice. This will allow you to hear where you need to work on inflection and overall style. If you find that you are tuning yourself out when you listen to the presentation, you may want to practice some more and try to inject some extra interest, whether through humor or engaging facts and ideas. This is really vital is you won't have that face-to-face contact with a physical presentation where you are present. If you sound engaging, the audience are more likely to connect with you.

5. Develop your own style

No one likes a dull presentation where you just talk about what's on the slides. Try to give your presentation a narrative arc and structure. Where possible include personal experiences or even tell a relevant joke from time to time. If you are passionate and show that you are trying to connect your audience will likely not click away from the presentation or drift off to other work or simply to surf the Internet and Facebook.

If you are looking to learn more about presentations and how to use software for expert presentations, or even how to conduct your next remote presentation, contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.

Topic Productivity